At Givenchy, customer satisfaction is important to us, and we strive to provide a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and accessories included. Products that show signs of wear, damage, alteration, or misuse may not qualify for a refund or exchange.

To initiate a return, please contact our customer support team at [email protected] with your order number and details of the item you wish to return. Once your request is reviewed and approved, we will provide instructions for returning the product. Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost in transit.

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used during checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is the result of our error, such as receiving an incorrect or defective item.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include clear photos of the issue. Our team will review the claim and arrange a replacement, exchange, or refund where applicable. We are committed to resolving such issues promptly and fairly.

Exchanges are available for eligible items, subject to stock availability. If you wish to exchange an item for a different size or color, please contact our support team before returning the product. We will provide guidance on the exchange process and available options.

Certain items may not be eligible for return or refund, including final sale items, gift cards, personalized products, and any products specifically marked as non-returnable. For hygiene and safety reasons, some accessories may also be excluded from returns unless they arrive damaged or defective.

By placing an order with Givenchy, you agree to the terms outlined in this Refund and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice. If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team at [email protected], and we will be happy to assist you.